It is very surprising to find that even customers who have been with Bsafe Online for several years sometimes are unaware of whom to contact if they have an issue or even how to go about reaching someone.

Hopefully everyone is aware that Bsafe Online provides free Customer Service. This service is available seven days a week from 7a.m. Central Time until midnight Central Time. We provide this service to ensure that our customers are able to protect their families and their computers from the many threats of the Internet without interruption.

There are several methods that can be used to contact Customer Service:

EMAIL:

support@bsafeonline.com – Use this address to contact Technical Support when you have questions regarding the operation of the product. The support team will respond on a "first in, first out" basis and usually within several hours of your request. If you request within the email to be contacted via telephone we will do so; otherwise we will send a reply to your email address.

billing@bsafeonline.com – Use this address if you have any questions regarding your account billing, renewal, or changes to your payment method. Again, we will reply via email unless you request a phone call.

filter@bsecure.com – Use this address if you need assistance in either allowing or blocking websites, or the use of your password override feature (if your account is set up to allow override). You can also use this email address if you come across sites that you believe are either inappropriately categorized or are not being blocked at all. There are many thousands of sites becoming active on a daily basis and although our database gets updated daily there are sometimes instances where this may occur.

TELEPHONE:

1-850-362-4310 is the contact number for Customer Service. The following are the options from which you will be asked to select:

Option 1 – Use this option for billing questions, or in case you have forgotten your account number or your password. NOTE: For security purposes we will require the answer to your security question before we will provide the password.

Option 2 - Use this option if you need assistance in either allowing or blocking websites, or the use of your password override feature (if your account is set up to allow override).

Option 3 – Use this option if you require assistance during the installation of the Bsafe Online application. The support technician will walk you through the process or help you resolve any application conflict issue you may encounter.

Option 4 – Use this option for all other areas of technical assistance you may require.

NOTE: While we will make all efforts to answer your call immediately or after a short time on hold, in some instances of heavy call volume you may be asked to leave a voice message. We will return your call as soon as a technician is available. To assure the most rapid handling of your issue, please provide your name, account number and the telephone number(s) where we can reach you.

WEBSITE:

Go to Bsafeonline.com and select the “Contact Us” tab. This will take you to the support page. Here you can search the FAQs (frequently asked questions) or click on "Email Us" and submit your message. Please wait until you receive a “Thank You” message before you navigate away from this page. This will assure you that your message has been processed by the system. If you request within the email to be contacted via telephone we will do so: otherwise we will send a reply to the email address you entered.

Please save this information (print it and keep it handy) and when needed use it to determine the best method and contact option that suits your need. We want you to know that we are available to assist in any way possible in making your experience with Bsafe Online pleasant and worry-free.